At Drape Hut, we believe your shopping experience should be as effortless and elegant as our signature draped silhouettes. Our shipping and returns policies are designed with your convenience in mind, ensuring your garments arrive promptly and fit perfectly in your wardrobe.

Shipping Information

Order Processing

We carefully prepare each order with the same attention to detail we put into our garments. Please allow 1-2 business days for order processing before shipment.

Shipping Methods

We offer two shipping options to suit your needs:

  • Standard Shipping ($12.95): Delivered via DHL or FedEx within 10-15 business days after shipment
  • Free Shipping: Available on orders over $50, delivered via EMS within 15-25 business days after shipment

Please note: We currently ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We understand that even the most carefully selected pieces sometimes need reconsideration. That’s why we offer a 15-day return window from the date of delivery to ensure your purchase drapes perfectly in your wardrobe.

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Intimate apparel
  • Final sale items marked “non-returnable” in the product description

The Drape Hut Return Process

  1. Initiate Your Return: Complete our online return form or email [email protected] with your order number and return request within 15 days of delivery.
  2. Prepare Your Package:
    • Include all original tags and packaging
    • Ensure items are unworn and unwashed
    • Pack securely to prevent damage in transit
  3. Ship Your Return:
    • Use the prepaid return label we’ll email you (free for exchanges)
    • Or ship to: Drape Hut Returns, 1 Tanaquay Court, Savannah, US 31411
  4. Processing: Allow 3-5 business days for processing once we receive your return. You’ll receive email confirmation.

Exchanges

Prefer a different size or color? Our exchange process maintains the same attention to detail as our made-to-drape approach:

  • Follow the same steps as returns, indicating “Exchange” on your form
  • Specify your desired replacement item
  • We’ll cover return shipping for exchanges
  • Your new item ships within 2 business days of receiving your return

Refund Details

Refunds are processed with the same care we take in selecting our fabrics:

  • Timing: 3-5 business days after we receive and inspect your return
  • Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Amount: Full item cost minus original shipping fees (unless return is due to our error)

International refunds may take additional 2-3 days to appear in your account.

Return Request Form

Copy and paste this template into an email to [email protected]:

Subject: Return Request for Order #[Your Order Number]

Dear Drape Hut Team,

I would like to request a [return/exchange] for the following item(s) from order #[Your Order Number]:

Item Name: [Product Name]
Size/Color: [Details]
Reason: [Fit Issue, Color Difference, etc.]

For exchanges, I would like:
New Item: [Product Name]
Size/Color: [Details]

Please send the prepaid return label to: [Your Email Address]

Best regards,
[Your Full Name]
[Your Contact Information]

Style With Confidence

We stand behind every stitch in our collection. If you have any questions about returns or need assistance selecting the perfect piece, our Savannah-based concierge team is always here to help at [email protected].

Remember—your satisfaction is as important to us as the drape of our signature silhouettes.